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100%Grade 6A Mulberry Silk

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What should I do if I did not receive a confirmation email?

Our confirmation letter is sent out automatically by our ordering system. Contact us immediately if you have not received a confirmation email within 12 hours of placing your order and yet have the payment charged from your credit card/Paypal account. We will confirm your order on our side and send you another confirmation email with your order number and order details.

There are a few possible reasons that could cause this to happen:

Some email systems have filters that classify our email as junk mail so it cannot get to your inbox. It is recommended that you look into your junk mail folder before contacting us, as there is a big chance it was simply blocked by your email system.

You have entered an incorrect or not frequently used the email address when registering on our website. Since our confirmation emails are sent to the email address you registered with us, the letter will be lost.

Why didn't I get an email about my order being shipped?

Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder. It normally takes 1-2 business days for us to process your order before sending your package out. If you have not received an email about your order being shipped within 2 business days of the date you placed your order then please contact customer serviceĀ 

How long will it take my order to arrive?

We generally take about 1 to 2 Business to process an order, normally it will take about 2 to 4 business days to arrive. You may also track your order with a tracking number after your order has been shipped out.

How do I cancel an order?

The first thing to do is send us an email with all the necessary information stating you wish to cancel your order.

We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. You will have to be responsible for the postage required to send the original item to our collection warehouse in the US. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse.

How do I track my orders?
After the order ships out, you will receive a confirmation email with the tracking number provided. If you fail to receive the email or you get the wrong tracking number, please contact us, we will get back to you within 24 business hours generally.

How do I change/modify my order?
f your order hasn't been placed, you can change it in your shopping cart. Once it has been placed, please Contact Us immediately , we will get back to you within 24 business hours generally. if Order more 24 hours or ship out can not change/modify

How do I change my shipping address once my order is placed?

Please Contact us, we will get back to you within 24 business hours generally. Our customer service will help you as soon as possible. Changing the shipping address in your account will not affect the information of the order which has been placed.